Delivery & Return
All orders will be shipped within 2 - 5 working days, our default shipping method is J&T Express (Singapore) and Qxpress (overseas) with tracking capability. Orders placed after 12pm shall be processed on next business day.
Qxpress (2-3 working days): $3 USD
Free delivery for purchase over $20 USD
|Order Value (USD)||Shipping Fee|
|0 - $24.99||$10|
|$60 and above||FREE^|
We only ship to the below countries:
Australia, Austria, Belgium, Brunei, Canada, China, Denmark, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Macao SAR, Malaysia, Netherlands, New Zealand, Norway, Oman, Philippines, Portugal, Qatar, Russia, Saudi Arabia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam
^If your cart contains Wrapping Paper, the shipping fee is not Free because it is packed in a tube that shipped separately.
If you need your order urgently, please contact us to quote for the express shipping cost.
Once the parcel leaves Singapore, the final mile delivery is done by destination postal service. For example, US parcels will be delivered by USPS; UK parcels will be delivered by Royal Mail.
The tracking may differ from post to post. It will be shown if and when they are provided by the overseas postal administrations. For countries with no online tracking updates, Qxpress will check with the overseas postal administrations on the status if the addressee did not receive the item after a stipulated time. Under the international postal agreement, overseas postal administrations may take up to 60 days to reply.
Estimated Transit Time (for usual time, not during this global pandemic)
1-2 weeks to Malaysia and United Kingdom
2-3 weeks to Asian Countries, United States, Australia, and most of the European countries
3-8 weeks to the rest of the world
Import Duties & Taxes
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Items that are damaged or defective can be returned within 45 days from the date of receipt for exchange if it comes with its original purchase receipt and packaging. Please contact us before return.
If your parcel is being returned to us due to any reason such as:
- Incomplete/Insufficient Address
- Undeliverable as Addressed
- Unpaid import duty and tax
- Refused, etc…
only once the parcel arrives back to our office we will refund for the purchase price of the products minus the shipping cost, applied to free shipping orders as well.